Why do we partner with Gorgias?
Answer customer questions in minutes, not days
Centralize all your support tickets in one place
Have all your customer’s data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Get the full customer picture
Have all your customer data displayed when you’re talking to them. Edit orders, subscriptions or refund payments from your helpdesk.
Automate repetitive tasks to spend more time where it counts
From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.
Turn your customer support into a profit center
Gorgias allows us to say goodbye to a typical customer support center, and hello to a profit-generating center, too. What starts with a question can turn into a sale, allowing customer support to be sent and received anywhere in the world. Gorgias helps us increase ad revenue and effectiveness (equivalent to 5% ad spend!) by responding to customers on social media ads and posts. Tracking sales outside of our website elevates oour brand from all angles.
Increase conversion rates by turning visitors into shoppers
Give your visitors a personalized shopping experience — no matter where in the world they are.
Engage with customers before they hit your website
Respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.
Unlock sales from support via live chat, text, and social media
Your customers won’t always be on your website. Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.
The first helpdesk to connect to Klaviyo SMS
As you might know, DIDO is a Klaviyo-certified organization, leveraging the wide range of Klaviyo capabilities throughout our entire business. Now, we can combine the powers of Klaviyo SMS with Gorgias, enaling seamless conversations between the entire DIDO team. Gorgias allows automatic ticket creation from Klaviyo SMS campaigns, offering timely responses to your customers every time.
Support your shoppers and create conversations that convert
Spend less time going back and forth to answer questions
Automatically create tickets in Gorgias from Klaviyo SMS campaigns, giving your agents the ability the reply to conversations across all channels in a single place with Shopify data.
Increase customer satisfaction & drive revenue
By ensuring every question to your SMS campaigns gets a timely response, you’ll create happy customers and more opportunities for them to purchase.
How does it work?
So, how does Gorgias work to centralize our customer support? There are 5 main areas that Gorgias helps us succeed:
Cases
Montezuma’s reduces resolution time by 15% and saves 5 hours per week by using the Gorgias & Magento integration
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How much money will Gorgias save me?
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