Faq

  • ORGANIZATION
  • PAYMENT
  • CAREER
  • SERVICE
  • SUBSCRIPTION
Will you publish my project on your site?

We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.

Will you sign an NDA?

Yes, please send it and we will sign it and send it back to you.

Where are you located?

We are located in Brooklyn, New York, USA. Our Physical Address is 255 79 Street, Brooklyn, NY, 11209.

How can I contact you?

The best way to contact us is through our client’s area. We have developed it to make the communication process as convenient as possible. It helps us to track and centralize the information exchanged between clients and DIDO. Also you can contact us via email: info@didoagency.com or schedule a call – click here.

How do I get a quote?

It’s simple! Just schedule a call with our email expert. Provide as much specific information as possible. We will investigate your project and requirements and get back to you with price quote and completion time.

Do you work over weekends?

We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.

How big is your team?

We are a gang of 20+  dedicated copywriters, programmers email experts, and designers with more than 3 years of background in the industry.

How long have you been in the business?

More than 10+ years in the Digital Marketing and 5+ years in the Email Marketing.

Do you offer discount?

We offer custom discounts based on project complexity. For large scale projects we provide significant custom discounts and great delivery adjustments. Contact us and send access to your Klaviyo account for this email – roman@didoagency.com (User role in Klaviyo – “Manager”). The price discount is provided once we investigate your Klaviyo account, website and requirements.

When do I pay you?

We require half down payment before we start our work. The second invoice we will send you after the completed project.
Or if we work monthly, then the full invoice will be sent 3 days after work month.

How can I pay?

We work with QuickBooks and accept PayPal and all major credit cards.
+ we have monthly subscription packages and you are able to subscribe on our website.

What currency do you use?

We use USD (United States Dollars)

Klaviyo Technician Questions

Okay, you’ve decided to hire me…now what?

We will start your onboarding. We’ll introduce you to our team of account managers and familiarize you with the way that we work through our task management software.

Then we’ll introduce you to Klaviyo and share some baseline knowledge and best practices for the software. As you’re learning the ropes, we’ll pair you with other Klaviyo technicians (and masters!) at DIDO to help get your feet wet. When you’re ready, we’ll assign you to your very first project.

What would a typical day look like?

You would typically start your workday by checking Asana and other communication channels (like Slack, etc.). Then you’d plan your schedule for the day, sorting tasks by importance/urgency and updating task deadlines for newly assigned projects if needed. Then, you’d work on setting up Klaviyo Flows (automated email sequences), email campaigns, and integrations with our clients.

Are there weekly company/team meetings?

Yes, there’s about one meeting per week. Teams typically work separately on different solutions, but come together to share findings, knowledge, and tips.

We have a company-wide meeting once a month to share general DIDO updates, achievements, and goals. That meeting usually lasts around an hour.

Will I have a set work schedule?

No, but you should have at least 5 hours a week when we will know you’ll be available.

Having fixed daily working hours helps the team squash small setbacks in real time and helps prevent delays for other team members.

We highly value your time, and we expect you to be considerate of your teammates’ schedules as well.

Copywriter Questions

Okay, you’ve decided to hire me…now what?

We will start your onboarding. We’ll introduce you to our team of account managers, help familiarize you with the way that we send a draft copy through our task management software, and get you set up on your first project. Before you begin writing any copy, you’ll have a quick call with your first client to make sure you understand the tone they’re looking for in the copy.

What would a typical day look like?

You would typically start your workday by checking your Asana and other communication channels (like Slack, etc.) and planning out your schedule, sorting your assigned tasks by importance/urgency.

Then, you’ll create copy for various campaigns and email flows across multiple clients. Some days are lighter than others, but there will almost always be a few tasks for you to knock out. If we’re beginning a new project, you may be on a client call to discuss the new company’s voice and tone before diving into the copy.

Are there weekly company/team meetings?

Our copywriter team doesn’t have a regular call with the clients. All communication goes through Account managers. You’ll be only expected to be available for client calls when we begin a new project.

However, we have a company-wide all hands meeting once a month where we share company updates, achievements, and goals. It usually lasts about an hour.

Designer Questions

Okay, you’ve decided to hire me…now what?

We will start your onboarding. We’ll introduce you to our team of account managers, help familiarize you with the way that we work through our task management software. Then, we will share our knowledge and best practices how to work with Klaviyo, and  get you set up on your first project.

What would a typical day look like?

You’ll start most days by checking Asana and other communication channels (like Slack, etc.) and planning your schedule, sorting various tasks by urgency. Then, you will design hero images (banners) for flows in Klaviyo, create email templates, email campaigns, and other graphic materials for email to translate the clients’ visions into compelling email design.

Are there weekly company/team meetings?

No. The designer’s team doesn’t have a regular call with the clients. All communication goes through Account managers. And you’ll communicate with the Account manager to clarify any questions, issues, etc.

However, we do have a company-wide meeting once a month, where we share company updates, achievements, goals, etc. It usually lasts about an hour.

We have a team of designers and a design team slack channel available for support, to answer questions, or get help as well.

Account Manager Questions

What happens after I’ve been hired?

We will start your onboarding and training as an Account Manager. This process will take anywhere from one to three weeks based off of your own schedule (depending on how many hours YOU choose to work). You will work with your Senior Account Manager to learn our processes, learn email marketing, and complete the initial training. At this point, if you feel confident with moving forward with DIDO, then we would transition you to working with other Seasoned Account Managers. You’ll also start attending our internal team meetings, and prepare to take on your own projects.

What would a typical day look like?

Every day, you’ll be managing your own schedule. You’ll need to be on time and punctual with team meetings, and client meetings.  Outside of those “set in stone” times, you have ample flexibility to get your tasks done. This includes but is not limited to checking communication channels at the start and end of your workday, moving tasks along with your team to hit deadlines, and strategizing, implementing, and executing ideas on a regular basis. We use Asana, Zoom, Loom, Slack, Klaviyo, and Miro throughout each day.

What are the scheduled meeting times throughout the week?

There are Account Manager meetings every Monday, and Wednesday at 11:30am ET (roughly 30-45 minutes). On Fridays, we have a Continued Education call at 11:00am ET (roughly 60-90 minutes).

We have a company-wide meeting once a month to share general DIDO updates, achievements, and goals. That meeting usually lasts around 60 minutes.

In addition to our internal meetings, you will have mandatory scheduled weekly meetings with your clients (arranged between you and the clients).

How many hours should I expect to work each week?

How many hours you work is completely up to you. If you want to work 10 hours a week, that is what you will work. If you want to work 40, we have more than enough work for you as well. You simply need to communicate with your Senior Account Manager what you would like your workload to be.

Career Development

Is there opportunity to advance within the company?

Absolutely.  If you express interest in advancing, as well as show potential for growth, then we would love to discuss the opportunity to help you move forward in your career.

Do you have an external or internal development program?

The people at DIDO never settle for good enough, and we love watching our teammates develop and improve. To help you achieve your goals, we’ll reimburse money spent on professional development every year.

Can I choose the professional development courses and programs?

Yes, you can. We’ll reimburse you towards professional development — whether that’s books, seminars, or courses — every year. Anyone who has worked with us for at least 3 full months is eligible for the development program.

Compensation

Why does DIDO Agency use Upwork?

Upwork is a safe work environment for all of us. It allows us to easily create and manage work contracts in accordance with U.S. laws. On your side, you are protected by Upwork and can rest assured knowing that you will always be paid on time.

How will my income grow?

If you develop and grow at DIDO Agency, your income will increase, too. If you are no longer satisfied with your compensation and you have significant reasons why you should be paid more, we’re always open to talking through your thought process.

Do you have paid internship opportunities?

Yes, we do.

Work schedule

What will my work schedule look like?

Schedules at DIDO Agency are flexible.  You pick when you’d like to work your hours, decide when you’d like to take breaks, and choose your own days off. While there are some milestones in every project that you cannot miss (ie: deadlines, client calls, full team meetings, etc), you’ll be in control of every other aspect of your schedule. We’re committed to working together to build a schedule that works for everyone involved.

Can I work part-time with DIDO Agency?

Yes, you can work anywhere from 5 to 40 hours a week. We will scale the number of projects you’re responsible for according to your availability.

Does DIDO Agency work on the weekends?

We don’t require work on the weekends, but given that every team member creates his or her own schedule, some people choose to work on weekends. Protect your weekends or use them to knock out a few extra tasks — it’s up to you.

Benefits

What is the vacation policy?

When you start working with us, you begin to accrue vacation hours. For every 20 hours you work with DIDO Agency, you earn 1 hour of paid vacation. That system allows our team members to take approximately 2 weeks of paid vacation per year (paid at your current rate). Paid vacation is only available once you’ve worked with us for at least 3 months.

What is the sick leave policy?

Our sick day policy mirrors our vacation policy. For every 50 hours you work with DIDO Agency, you’ll earn 1 paid hour of sick leave. Most team members will earn about 5 days of paid sick leave each year, to be paid at their current rate. Again, you cannot take paid sick leave until 3 months into your time with DIDO Agency.

Does DIDO Agency offer any other benefits?

We would like our members to be happy working with us. We are constantly working to provide competitive benefit packages. didoagency.com/career/

Other

Do you provide relocations or visa support in the US?

No, we don’t provide any relocations packages or work visa support to the US.

We are a remote team and our members enjoy the ability to move through the world freely while maintaining steady employment.

What kind of clients does DIDO Agency service?

DIDO is a full service email marketing agency for eCommerce brands. Our clients consist of stores that sell various tangible products online. Everything from facial creams, household products, specialty foods, and vehicle supplies. No two clients are the same.

What kind of reporting do you provide?

Our reporting dashboards provides all the main metrics you would wish to see from your email marketing campaigns. We provide percentage breakdowns and actual numbers of open rates, click through rates, unsubscribe rates and bounce rates. Plus, we also provide conversion numbers on orders place and total revenue generated from each campaign.

Are your email templates responsive for mobile?

Yes. All the emails we create are 100% responsive for mobile and are tested on over 40 different email clients and devices to ensure they look beautiful on any device and inside any client.

How does the template creation process work?

We have four main email template layouts that are then used as variations for all the campaigns we set up. We call these the “master templates.” Once we customize the master templates to match the look and feel of your brand, we will email you a sample of each template for your final approval. Once you approve the templates we will then continue the process by adding in all the dynamic elements and all the approved body copy text and recommendations to make sure the finished emails are completely dynamic and personalized for each individual customer.

We already do cart abandonment do we still need DIDO AGENCY?

100% you do. Cart abandonment is great and addresses all the people who leave before completing their order but what about the other 95% of your traffic who bounced off your site from a product page, a category page or even a site search result page? Sure, their purchase intent isn’t as great as cart abandoners but research has proven that retargeting shoppers via email who exited on product and category pages before they even added items to their cart can deliver a great revenue uplift than cart abandonment campaigns.

What the resources you use?

We usually use Klaviyo for our email marketng.
But, also we work with:

Web-platforms:
Shopify, Shopify Plus
Woocommerce
Magento 1, Magento 2
Bigcommerce

Other services:
Zapier
Facebook
Privy (we are purtners)
Just Uno
YotPo
TypeForm
Stamped.io
FriendBuy
OptiMonk
Smile.Io
Trustpilot

Managment services:
AMOcrm
Slack
Asana
HubSpot

and more other…

What services do you propose?
  1. Personal Support
  2. Email Audit
  3. Email Strategy
  4. Email Copywriting’
  5. Email Design
  6. Weekly campaigns
  7. Flows create/update
  8. Monthly analytics
  9. A/B Testing
  10. Done For You Email Marketing
  11. Yearly Email Calendar
  12. Email List maintenance, cleaning, segmentation…
  13. Work with you Klaviyo accounts..
  14. SMS set-up
  15. White labeling (IP)
    other…
Do you have guarantee?

Yes!
1. We’ll guarantee minimum 100% of your investment into working with us. We know how effective our strategies are for the right brand and are willing to back up our work completely. We know how effective our strategies are for the right brand and are willing to back up our work completely. If we take you on as a client, you’ll absolutely see a positive ROI after 3-6 months.
2. We will send email campaigns on time – We create calendar for the next month with all data that campaigns need and we garantee to send each campaign in time. * Except for fors-major or outside situation from (client) side.
* If we won’t send email campaigns in time, you will get ONE MONTH FOR FREE.

Do you offer after sale support?

Sure. Just buzz us whenever you need our assistance. Even if it is months after project completion.

Do you offer revisions?

We offer 3 revisions for the copywriting, design, email implementation to the Klaviyo service. Bug fixes and minor tweaks are always on us. Additions and sizable changes will be quoted separately.

Are there limits to unlimited?

No, there are no limits to the unlimited number of tasks per month.