Why do we partner with Recharge?
- Recharge is fast, efficient, and can be set up in minutes;
- Recharge extends customer engagement with SMS and online management ;
- Recharge allows skipped or delayed delivery, giving customers back their autonomy;
- Recharge offers APIs to optimize your performance.
How does it work?
Bundles
Working with Recharge Payments is easy, especially when taking advantage of their product bundles. By curating products in a bundled, or allowing your customers to build a product bundle themselves, you’ll increase your Average Order Value while saving your customers time and effort when shopping. All this can be done from Recharge’s unique Bundle widget, which we love!
Combine multiple SKUs into one product, saving customers time and effort through the value of your curation expertise.
Launch a bundling solution that’s best suited for your business and your customers, selling bundles as one-time purchases or subscriptions, with or without a discount.
Bundles is built right into the Recharge platform, so you can utilize market-leading software without the hassle.
You set the rules
You choose which products, and how many, customers can add to their bundles — giving them total freedom or narrowing down the order to specific products.
01 You set the rulesThey select their box
Once deployed, customers buy bundles and choose their contents using our customizable Bundles widget.
02 They select their boxUpdate at any time
After checkout, a new section in the customer portal allows customers to update the contents of their bundle when the time is right.
03 Update at any timeSMS
DIDO is a huge advocate of SMS marketing, which is why we love RechargeSMS, too. RechargeSMS is a transactional tool allowing your customers to order or re-order products, skip deliveries, or swap products in their order, all with one simple text.
Increase customer lifetime value by up to 30% with transactional SMS
RechargeSMS is a transactional SMS tool that allows your subscribers to manage their orders with a quick text — no logging in required.
Get reminders & easily modify ordersWhat it means: At initial checkout, your customers can click a one-time checkbox that allows you to text them about their orders. Three days before their payment charge is set to occur, you can send them customizable, automated reminder texts, along with options to modify their order. Why it matters: Clear, transparent messaging means no surprise charges—and letting your customers manage their own subscriptions empowers them to get exactly what they want on their own timetable. The results: reduced churn, stronger customer loyalty, and increased average order value and customer lifetime value.
Swap products
What it means:
Whether they’re experiencing flavor fatigue or just want to try something new, your subscribers can swap products in their order—without having to log on to their customer portal.
Why it matters:
Increase lifetime value, beat subscription fatigue, and boost brand loyalty by empowering your customers to get the exact products they want.
Add a one-time purchase What it means:
Whether your customers want to try something new or add something extra onto their recurring order, one-time purchases are only a text message away.
Why it matters:
Empowering your subscribers with flexible checkout options, like the ability to add on one-time purchases, is a powerful strategy for increasing average order value and engagement. You can also use these purchase options to promote specific products in your catalog.
Skip or delay shipments
What it means:
If your customers are traveling, overstocked, or just need a short break, you can provide options for them to skip or delay an order with a quick text.
Why it matters:
By making it easy for your subscribers to skip or reschedule their delivery, you can reduce churn, increase brand loyalty, and keep your customers with your business for longer.Additional benefits of RechargeSMS
Our comprehensive analytics dashboard allows you to track customer behavior and SMS engagement over time. You can also monitor how many customer service requests were handled via text automation.
Get your messaging just right before you hit send with the RechargeSMS text simulator, which allows you to preview your message flow and triggers. You can also kickstart your messaging with our proposed texts — or craft your own copy to imbue each message with your unique brand voice.
Leverage the high engagement rates of transactional SMS to strategically win back lost customers with customized messaging, reducing both voluntary and involuntary churn for your business.
Customer portal
Success stories
“With different platforms that we had experience with, they tried to do too many things at once and gradually moved away from the subscriptions aspect of their offering. Recharge is able to deliver on new features and products, but still maintains a high level of support for their subscription offering.”
– Max Hennon, Chief Operating Officer
September
checkout
with Bundles
“The way that I would measure success in this migration is no downtime and no technical debt to work on after we migrated. […] Products get shipped out on time correctly, with the right amounts. This was a huge stress relief off of our shoulders and we were able to focus on building new features that actually deliver customer value with Recharge.”
– Alexander Sokolov, Software Engineering Manager
related downtime
technical
support debt
maintenance time
“Just the increase in retention revenue level overall helps us acquire customers at a higher CAC now because we have that predictable retention revenue, so we can balance out time periods where acquisition is more challenging.”
– Ari Ziskin, Director of Ecommerce
revenue increase
in retention
revenue (2022)
rate for
new customers
“Recharge’s subscription capabilities allow our community to support each other and make an impact through monthly recurring donations to nonprofit organizations like our longtime partner, I Support The Girls.”
– Anna Stearns, Director, Digital Product
order value
in customer
lifetime value
add on a
donation box
“Recharge is a really straightforward tool with great analytics. I can pull data super easily and surface the most important insights.”
– Lynne Rowan, Sr. Ecommerce Manager
in subscribers
order value
rate
“We’re on a big growth trajectory and that is one of the main reasons why I picked Recharge. We outgrew MiniBC a long time ago and needed a platform that we could grow into really well.”
– Shannon Gallagher, Co-Founder & GM
subscribers migrated
